Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in the US, Cicero and Moreno Valley, CA.

Orders are shipped out directly from any of our domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 2-6 days for your order to arrive at the USA (varies from product to product) if we have stock in the nearest warehouse. 

Other countries can take an estimated 4-12 days (varies from product to product). Please note, that due to the extreme popularity of our offers, these are only estimates.

Q. Where are you shipping your products?

A. We are shipping World Wide. All countries included. We have a tracking page where you can exactly see your ordered while processed and in transit.

Q. How long will it take to receive a tracking number?

A. It will take usually between 1-2 business days.

Q. Where can I place an order from?

A. You can place an order from any country, we ship Worldwide.

Q. Where is your company located?

A. We have an office in : USA Middletown, DE
Supply warehouses in: USA

Q. Which currency will I be charged in?

A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard and also Paypal

Q. Is the checkout on this site safe and secure?

A. We have the highest security checkout standard implemented on our site. You can be absolutely sure that all purchases here are safe and secure. 

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?

A. For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 unit.
Q. Do you have a money back guarantee?

A. Yes, we do offer a Complete Replacement or in some cases 100% Money Back Guarantee. For faulty and damaged products.

Q. Are these PremiumBuds Apple products?

A. Please note that Premium Sound is an independent brand and has not been authorized, sponsored, or otherwise approved by Apple Inc. All our products are manufactured and/or custom printed. We are not affiliated with Apple OR their brand.